How can we help?

For help with nuvio, email hello@bubsnest.co. Tell us which device and operating-system version you use, your nuvio app version, and what happened. Never send a pairing code, password, or payment details.

Setup and connection help

• Update nuvio on both the monitor and viewer devices.
• Confirm the monitor is powered, online, and still part of your household.
• Allow camera, microphone, local-network, and notification access when prompted.
• For Nuvio Home viewing, connect both devices to the same home Wi-Fi network.

Subscriptions and purchases

If a purchase is not showing, open nuvio Settings and choose Restore Purchases. Apple and Google manage billing, cancellations, and store refunds. When contacting us, tell us which store you used and the plan name, but do not send complete payment-card details.

Privacy and account requests

For questions about your information, access, correction, or deletion, email hello@bubsnest.co. Read our Privacy Policy for details about what nuvio processes and the controls available to you.

Safety

nuvio is not a medical device, emergency service, or replacement for responsible adult supervision. If someone may be in danger or needs urgent help, contact the appropriate local emergency service directly.

Company

BubsNest UK Ltd.
Flat 11, Marzell House
120 North End Road
London W14 9PP
United Kingdom